Complete Care Enterprise Solutions
DataPerk’s Complete Care suite of services deliver enterprise level managed services by proactively managing clients’ technology infrastructure. At the heart of Complete Care is a powerful network monitoring software, which enables DataPerk to manage client’s workstations, servers and devices around the clock to strategically and preemptively eliminate downtime or other threats. Combined with trusted, industry leading services, Complete Care offers a fully scalable proactive solution that fits the needs of any organization.
Call or click today to create a customized Complete Care Managed Services Solution, and experience the power and convenience of enterprise class technology services.
24/7 Monitoring, Maintenance and More
Around the Clock Monitoring
All Complete Care Solutions start with full network monitoring that works to eliminate IT guesswork. DataPerk’s managed services enables 24/7 remote monitoring of servers, workstations and devices for viruses, security concerns, connection issues, hardware failures and more, enabling a proactive response that anticipate problems and solve them before they occur.
Annual IT Assessments
Get strategic about IT! An important component of Complete Care managed services is an Annual IT Assessment in which DataPerk works as an outsourced CIO to help clients plan, budget and strategize current and future technology needs. These reviews assess IT hardware, software, budgeting, internet service providers, and various other technology capabilities and limitations, enabling proactive and strategic IT management.
For an even more comprehensive and proactive approach to IT, DataPerk Complete Care packages can include:
With Predictive Billing from DataPerk, clients buy bundled service hours that match the organization’s needs at discounted rates. DataPerk proactively monitors usage so there are no surprises if the organization exceeds budgeted hours.
Subscribers have access to the DataPerk Help Desk via phone, online or email. Just call or click when help is needed and DataPerk’s Tech Experts are ready to work on any request, keeping the initiating team member up to date on progress the whole time through our online ticket system.
No more wasting time trying to make sure new employees have everything they need to get started on the right foot! DataPerk works with clients to create an Easy onBoard template to ensure that new employees are ready from day one, including workstation setup and testing, email access (including mobile) and internal application set up.
The key to technology security is a well thought out plan and preparation! DataPerk’s Disaster Recovery Services ensure that technology systems have the protection needed to minimize vulnerabilities and withstand viruses, hacks and any other security threats by creating a customized, comprehensive recovery plan.
3rd Party Software Support
DataPerk’s Tech Experts frequently work with 3rd party hardware and software vendors important to client operations to ensure a stable and reliable platform.
ConnectNow enables teams to work wherever they are through VPN configuration and DataPerk Cloud Services.
“DataPerk has been our IT company for many years now and have always provided us with excellent service and support. They have responded to all of our needs, including network support, software support, web hosting, and web application development. Their technicians are knowledgeable, professional, and courteous. The response time is excellent. I would gladly recommend them to any company in need of IT services!” – Darlyne Hagood, Director of Administration for Milo’s Tea Company, a DataPerk Complete Care client
Benefits of DataPerk Complete Care
DataPerk’s comprehensive approach to fully-managed IT services increases productivity and streamlines technology for clients, empowering them to do more with their time! Here are some other benefits of DataPerk’s Complete Care solutions:
- Save Time:
No more wasting valuable time figuring out what to do when tech troubles arise! Not only will DataPerk works to identify and resolve potential disasters before they happen, DataPerk’s help desk is only a call or click away when needed.
- Reduce IT Costs:
Unexpected hardware failures and network outages are expensive, both in the amount it costs to resolve, as well as in the lost productivity of the team. By taking a proactive approach to IT, DataPerk’s Complete Care managed services model eliminates the numerous costs of downtime.
- Empower IT Budgeting:
DataPerk’s Complete Care offers predictable monthly rates that include service hours so clients can manage IT budgeting with consistency and predictability.