Protecting Your Digital Workspace: Be Aware of IT Impersonation Attempts

In today’s digital age, safeguarding your information has never been more crucial. Unfortunately, with the rise of Managed Service Providers (MSPs) helping businesses maintain their IT infrastructure, there has also been an increase in IT impersonation attempts. Cybercriminals are getting more sophisticated, and it’s important to stay vigilant.

1. MSP and IT Impersonation Attempts Are on the Rise

Cybersecurity threats come in many forms, and one of the more recent trends involves cybercriminals impersonating MSPs or IT support personnel. These fraudsters typically contact unsuspecting employees via phone, email, or even through fake websites, pretending to be legitimate IT support staff. Their goal is to gain unauthorized access to sensitive information, deploy malware, or conduct other malicious activities.

As an MSP, we want to ensure that you are aware of these threats and know how to protect yourself and your data.

2. How Datperk Accesses Your Devices

To ensure your security, Datperk accesses user devices only through two secure methods:

• RMM Agent for Managed Devices: We use a Remote Monitoring and Management (RMM) agent installed on your devices. This agent allows us to perform maintenance, updates, and troubleshooting in a secure and controlled manner.
• Adhoc Remote Sessions at dataperk.com: If there is ever a need for an ad-hoc remote session, we will direct you to initiate the session through our secure company URL. This ensures that all remote access is conducted safely and is verifiable.

We never request to access your devices through unsolicited phone calls, random emails, or non-official websites. Any attempt to do so should be treated as suspicious.

3. When in Doubt, Verify!

Your safety and security are our top priorities. If you ever have any doubts about who is contacting you, please do not hesitate to take the following actions:

• Hang Up: If you receive a suspicious phone call claiming to be from IT support or an MSP, hang up immediately.
• Contact Us Directly: Reach out to us using the official contact information. You can find our phone number on our company website, www.dataperk.com – 205-879-4600.

By taking these steps, you can help prevent unauthorized access and ensure that your information remains secure.

Stay Informed and Stay Safe

Staying informed about potential threats is the first step in protecting yourself and your organization. Remember, Datperk is here to support you, and we will always use secure and verifiable methods to assist you. If you ever have questions or concerns, don’t hesitate to reach out to us directly.

Together, we can keep your digital workspace safe and secure.

Reach out to us to learn about our cybersecurity training for your employees!